TechInfo

We are in the process of moving faculty and staff accounts to our new Exchange 2007 mail server. Once this process is complete you can expect some changes to the Webmail login screen to accommodate the two different systems that we are using.

What to expect:

Webmail users: webmail will be moved to a new server, and until the entire campus moves to Exchange 2007, we will need to go to a different address. To access webmail go to: https://tyler.cortland.edu/owa/ (There is a link on the webmail screen for Exchange 2007 users)
Mac Users: Entourage will bring up an error when opening. Simply click OK.
Outlook users: Outlook should automatically detect and reconfigure itself to the new server; no action need be taken on your part.

If you encounter problems with your mailbox size please see the instructions in TechInfo:
http://blog.cortland.edu/techinfo/?p=476

There are many new features, most notably:

Outlook Web Access (Webmail): The latest OWA client is a near-perfect clone of the Outlook 2003 desktop interface. Features and views are nearly the same, and performance is excellent.

Smart scheduling: The addition of Scheduling Assistant and Calendar Attendant mean that Exchange tracks not only the schedules of all meeting invitees but also the availability of meeting rooms and can manage all of this on the server, so meetings can be fully scheduled without everyone’s Outlook client being connected.

Improved search: A rewritten search algorithm noticeably boosts the speed at which Outlook can find specific messages in large message stores.

If after the move you experience any issues, please contact the Technology Help Center at x2500.

Thank you.

Jim

From a PC using Windows XP:

* Start Menu -> Run
* Type \\studentshares.cortland.edu\home$\Cnumber(ie. \\studentshares.cortland.edu\home$\C00369745)
* Logon with your Net-ID in this format: cortland\username (ie. cortland\james.stewart)

From a PC using Windows Vista:

* Windows Key + R (Windows key is between the Alt and Ctrl on your keyboard)
* Type \\studentshares.cortland.edu\home$\Cnumber(ie. \\studentshares.cortland.edu\home$\C00369745)
* Logon with your Net-ID in this format: cortland\username (ie. cortland\james.stewart)

From a Mac

* Go Menu -> Connect to Server
* Type smb://studentshares.cortland.edu/home$/Cnumber (ie. smb://studentshares.cortland.edu/home$/C00369745)
* Logon with your Net-ID in this format: cortland\username (ie. cortland\james.stewart)

Are you looking for the Technology Help Center? Welcome! The Technology Help Center is available to provide information regarding technology questions and assistance with computer problems. Both full-time professionals and trained student consultants staff the Technology Help Center. You may reach the Technology Help Center in the following ways: email, telephone or walk-in. Please see the details below:

Technology Help Center
SUNY Cortland
Winchell Hall
Phone: 607.753.2500
Fax: 607.753.5599
Email: helpdesk@cortland.edu
Hours: M-Th, 8:00-6:00
F, 8:00-4:30

Open your U: drive. Usually this will be found under your My Computer icon labeled as U: (“username” on shares\home$). If it does not appear there you should be able to access it by clicking on the Start button, then on Run. In the box that appears type in the following:

\\shares\home$\username

For example, I would type in \\shares\home$\durrj

Regardless of how you accessed the U: drive a window should open displaying files that are currently stored there. Now you can simply drag the files you want to move to the U: drive into that window.  You may be dragging files from your Desktop or your My Documents folder.

Technology Help Center
SUNY Cortland
Winchell Hall
P: 607.753.2500
F: 607.753.5599
helpdesk@cortland.edu
Hours: M-Th, 8:00-6:00
F, 8:00-4:30
Summer Hours: M-F, 8:00-4:30

Student Intern Accounts (non-SUNY Cortland students)

Unpaid Student Interns:

A student intern who is not a current SUNY Cortland student and who is not being placed on SUNY Cortland payroll is considered an unpaid student Intern.

All departments on campus that employ “unpaid Interns” are required to have them report to Human Resources prior to starting their internship here on campus. Human Resources will place all “unpaid Interns” on a volunteer roster identifying them as having a legitimate purpose on campus. They will then be eligible for a C#, ID card and parking permit. The employing department will have the “unpaid Intern” sign a confidentiality form and also instruct them on SUNY Cortland’s FERPA document

Obtaining a C#, ID card, and parking permit:

Student interns report to the Human Resources Office to obtain a “Verification of Eligibility for SUNY ID Card” form.   This signed verification is then taken to University Police where a C# will be issued.  Once the C# is issued, a parking permit can be obtained (student interns are treated like graduate assistants for parking purposes and will receive “G” permits).   The C# also permits the student intern to obtain a SUNY ID card through Auxiliary Services Corporation.

Who can create an Intern Account?

Intern accounts can be created by calling the Technology Help Center. A valid Cortland C# is required. Prior arrangements should be made. Last minute requests will not be guaranteed.

Intern Account:

The sponsoring department of the Intern must provide specific information before a temporary Intern Account is created. The account can only be created by contacting the Technology Help Center. No account will be created without the required information from appropriate sponsor.

Information required:

• Sponsoring Departments Name:                                                                           

• Intern’s Full Name:                                                              

• Intern’s University/College of record:                                                   

• Length of Internship:   Start Date:                      End Date:                    

• I _________________verify that ________________ will be an Intern here working during the dates listed above. I also understand that this Intern Account is governed by the Guest Account Policies and the College’s Computer and Network Use Policies.

Department Heads Signature: ___________________________

There are two color printer locations on campus:

Library Late Night Reading Room (LNRR),
 Studio West

http://www/acs/lab_schedule.asp

For more information, please contact the Technology Help Center.

Technology Help Center
SUNY Cortland
Winchell Hall
P: 607.753.2500
F: 607.753.5599
E: helpdesk@cortland.edu
Hours: M-Th, 8:00-6:00
F, 8:00-4:30

For Faculty who have students working on media production projects in their class and their drive space is not large enough to store these projects, Faculty will be able to request an increase in their student’s storage space.

The request should be made to the Technology Help Center (THC), helpdesk@cortland.edu , and contain the CRN-term code of the class (i.e. HLH 250 Fall ’08). Information Resources staff will process the request, which may take several days. Once the storage space has been increased the Faculty member will be notified when it’s completed. Please note that at the end of the semester, the student’s storage space will be reset back to 200 mg.

Absolutely. A majority of the windows updates are patches correcting security vulnerabilities in the Windows operating system. Hackers can infiltrate these vulnerabilities and attack your computer. Other updates are there to help make your computer function more efficiently. So please take the time to update.

For more information, please contact:

Technology Help Center
SUNY Cortland
Winchell Hall
P: 607.753.2500
F: 607.753.5599
helpdesk@cortland.edu
Hours: M-Th, 8:00-6:00
F, 8:00-4:30
Summer Hours: M-F, 8:00-4:30

• How do I find out if the software I need is installed on a machine in a computer lab?
• What is the lab schedule?
• How do I request a lab reservation?

If you want to know where a specific piece of software is installed in any of the computer labs, go to http://www.cortland.edu/acs/SoftwareSelect.asp and choose the software available from the drop down menu.For information on the available hardware and software as well as the schedule in a specific lab, go to http://www.cortland.edu/acs/lab_schedule.asp .To request a lab reservation, fill out the form at http://www.cortland.edu/acs/Assets/Text%20files/LabRequestForm.html or call the Technology Help Center at 753-2500.

Technology Help Center
SUNY Cortland
Winchell Hall
P: 607.753.2500
F: 607.753.5599
helpdesk@cortland.edu
Hours: M-Th, 8:00-6:00
F, 8:00-4:30
Summer Hours: M-F, 8:00-4:30

What is a computer virus?

A computer virus is a computer program or computer code that can copy itself onto, and infect a computer without the permission or knowledge of the computer user. This code often attaches itself to various parts of the computer operating system with instructions to change the behavior of the computer. This intrusion is often a destructive one. A virus can delete files; turn off virus protection, crash the hard drive or produce a number of other harmful effects.

A dialogue box on my computer has popped up indicating that my computer may be infected with a virus; click ok to run a virus scan. What should I do?

Don’t click ok! Do not click on the close box either. Hackers can write code to infect your computer if you click on either. The best bet is to hit the following keys ctrl- alt and the delete. Click on task manager. Under the applications tab look for the dialogue box, click on it and end task. On the end program dialogue box, click end now. Immediately after closing that program run your antivirus and any antispyware protection programs.

What is a backdoor Trojan?

Backdoor Trojan is a malicious application that appears to do one thing, but actually does another. Backdoor Trojans open a portal (access point) or network opening from which a remote attacker has unauthorized access to your computer while connected to the internet.

For more information, please contact:

Technology Help Center
SUNY Cortland
Winchell Hall
P: 607.753.2500
F: 607.753.5599
helpdesk@cortland.edu
Hours: M-Th, 8:00-6:00
F, 8:00-4:30
Summer Hours: M-F, 8:00-4:30