Where is the Technology Help Center?

Filed under: Academic Computing, Technology Help Center — Help Center @ August 5th, 2009

Are you looking for the Technology Help Center? Welcome! The Technology Help Center is available to provide information regarding technology questions and assistance with computer problems. Both full-time professionals and trained student consultants staff the Technology Help Center. You may reach the Technology Help Center in the following ways: email, telephone or walk-in. Please see the details below:

Technology Help Center
SUNY Cortland
Winchell Hall
Phone: 607.753.2500
Fax: 607.753.5599
Email: helpdesk@cortland.edu
Hours: M-Th, 8:00-6:00
F, 8:00-4:30

Policy for Introducing, Training and Supporting New Software

Filed under: Academic Computing, Library, Policies, Technology Training Center — Information Resources @ May 11th, 2009

Information Resource departments who are considering introducing new software to the campus, including enterprise or web-based applications, should follow the following procedures.

 

The Originating Department will discuss the application and planned roll-out with the Library Director and/or designated training staff to assure that training and appropriate documentation are developed.  The designated training staff will then develop a training program for the campus for faculty, staff and students as appropriate.  The design of the training program will be one most appropriate to its use across the campus. The software or application will be beta tested with either a test group within IR or a group carefully selected from the campus at large. The originating department will be involved throughout the entire training process.

 

The training staff will do some preliminary research and provide The Technology Help Center (THC) with the appropriate documentation and training to assist them in understanding the software and the kinds of questions the THC might get asked.

 

The training team, in consultation with the software or application originator(s) and the THC will develop a roll-out plan for recommendation to the Information Resources Directors Council.

 

Discussed and adopted by the Information Resources Director’s Council March 4, 2009

Discussed and revised by the XIRDC April 15, 2009.

Student Unpaid Interns

Filed under: Academic Computing, Administrative Computing, Policies, Technology Help Center — Daniel Sidebottom @ January 5th, 2009

Student Intern Accounts (non-SUNY Cortland students)

Unpaid Student Interns:

A student intern who is not a current SUNY Cortland student and who is not being placed on SUNY Cortland payroll is considered an unpaid student Intern.

 

All departments on campus that employ “unpaid Interns” are required to have them report to Human Resources prior to starting their internship here on campus. Human Resources will place all “unpaid Interns” on a volunteer roster identifying them as having a legitimate purpose on campus. They will then be eligible for a C#, ID card and parking permit. The employing department will have the “unpaid Intern” sign a confidentiality form and also instruct them on SUNY Cortland’s FERPA document

 

Obtaining a C#, ID card, and parking permit:

Student interns report to the Human Resources Office to obtain a “Verification of Eligibility for SUNY ID Card” form.   This signed verification is then taken to University Police where a C# will be issued.  Once the C# is issued, a parking permit can be obtained (student interns are treated like graduate assistants for parking purposes and will receive “G” permits).   The C# also permits the student intern to obtain a SUNY ID card through Auxiliary Services Corporation.

 

Who can create an Intern Account?

Intern accounts can be created by calling the Technology Help Center. A valid Cortland C# is required. Prior arrangements should be made. Last minute requests will not be guaranteed.

 

Intern Account:

The sponsoring department of the Intern must provide specific information before a temporary Intern Account is created. The account can only be created by contacting the Technology Help Center. No account will be created without the required information from appropriate sponsor.

Information required:

  • Sponsoring Departments Name:                                                                           

  • Intern’s Full Name:                                                              

  • Intern’s University/College of record:                                                   

  • Length of Internship:   Start Date:                      End Date:                    

  • I _________________verify that ________________ will be an Intern here working during the dates listed above. I also understand that this Intern Account is governed by the Guest Account Policies and the College’s Computer and Network Use Policies.

Department Heads Signature: ___________________________

 

 

 

 

Network Storage Available for Student Multimedia Projects

Filed under: Academic Computing, IR News and Updates, New Services, Technology Help Center, iTunesU — Academic Computing @ August 26th, 2008

For Faculty who have students working on media production projects in their class and their drive space is not large enough to store these projects, Faculty will be able to request an increase in their student’s storage space.

The request should be made to the Technology Help Center (THC), helpdesk@cortland.edu , and contain the CRN-term code of the class (i.e. HLH 250 Fall ’08). Information Resources staff will process the request, which may take several days. Once the storage space has been increased the Faculty member will be notified when it’s completed. Please note that at the end of the semester, the student’s storage space will be reset back to 200 mg.

My computer indicates that I have windows updates, should I install them?

Filed under: Academic Computing, Tech Tips, Technology Help Center — Academic Computing @ August 5th, 2008

Absolutely. A majority of the windows updates are patches correcting security vulnerabilities in the Windows operating system. Hackers can infiltrate these vulnerabilities and attack your computer. Other updates are there to help make your computer function more efficiently. So please take the time to update.

For more information, please contact:

Technology Help Center
SUNY Cortland
Winchell Hall
P: 607.753.2500
F: 607.753.5599
helpdesk@cortland.edu
Hours: M-Th, 8:00-6:00
F, 8:00-4:30
Summer Hours: M-F, 8:00-4:30

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Information on Computer Labs Software, Hardware, and Schedules

Filed under: Academic Computing, Tech Tips, Technology Help Center — TechInfo @ August 5th, 2008
  • How do I find out if the software I need is installed on a machine in a computer lab?
  • What is the lab schedule?
  • How do I request a lab reservation?

If you want to know where a specific piece of software is installed in any of the computer labs, go to http://www.cortland.edu/acs/SoftwareSelect.asp and choose the software available from the drop down menu.For information on the available hardware and software as well as the schedule in a specific lab, go to http://www.cortland.edu/acs/lab_schedule.asp .To request a lab reservation, fill out the form at http://www.cortland.edu/acs/Assets/Text%20files/LabRequestForm.html or call the Technology Help Center at 753-2500.

Technology Help Center
SUNY Cortland
Winchell Hall
P: 607.753.2500
F: 607.753.5599
helpdesk@cortland.edu
Hours: M-Th, 8:00-6:00
F, 8:00-4:30
Summer Hours: M-F, 8:00-4:30

Microsoft Vista User Account Control

Filed under: Academic Computing, Tech Tips — Josh Peluso @ August 1st, 2008

What is “User Account Control”?

User Account Control (UAC) is a technology and security infrastructure introduced with Microsoft’s Windows Vista operating system. It aims to improve the security of Microsoft Windows by limiting application software to standard user privileges until an administrator authorizes an increase in privilege level. In this way, only applications that the user trusts receive higher privileges, and malware should be kept from receiving the privileges necessary to compromise the operating system. In other words, a user account may have administrator privileges assigned to it, but applications that the user runs do not also have those privileges unless they are approved beforehand or the user explicitly authorizes it to have higher privileges.”

From: http://en.wikipedia.org/wiki/User_Account_Control

Now that we have defined it, what have you heard, or read?

Put Down = “The first thing I did was turn it off”. I read this comment on PC gaming sites and in magazines that throw security out the window in search of frame rates in shooter games.

Truth = Once you have your computer setup you may not be prompted by the UAC for months. When you install new software or new hardware you will see the pop up, if you are not doing these things and you get prompted you’ll know there is malicious code trying to execute.

Put Down = “Only Microsoft would think of trying to cover their bad code this way” Here’s another common remark you’ll hear from people.

Truth = While it is not called UAC, you will be prompted for an administrator level credentials (username & password) when you install new software or hardware on a Mac, or a Linux computer.

Technology Help Center
SUNY Cortland
Winchell Hall
P: 607.753.2500
F: 607.753.5599
helpdesk@cortland.edu
Hours: M-Th, 8:00-6:00
F, 8:00-4:30
Summer Hours: M-F, 8:00-4:30

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Request an Email Account

Filed under: Academic Computing, Forms — Information Resources @ July 30th, 2008

To request a SUNY Cortland faculty/staff email account complete the form below:

E-mail account request form: Word or PDF (submit completed form to Academic Computing Services, Winchell Hall)

Academic Computing Services

Technology Help Center

SUNY Cortland

Winchell Hall

607.753.2500

helpdesk@cortland.edu

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Scheduling Computer Labs

Filed under: Academic Computing, Forms — Information Resources @ July 30th, 2008

To schedule a computer lab for one-time use for your class, use the form below:

Reserve Computer Labs: Word or PDF (submit completed form to Academic Computing Services, Winchell Hall)

Reserve Computer Labs online:

Technology Help Center

SUNY Cortland

Winchell Hall

607.753.2500

helpdesk@cortland.edu

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Faculty/Staff Laptop Loan

Filed under: Academic Computing, Forms — Information Resources @ July 30th, 2008

To borrow a laptop computer for faculty/staff use

Loan agreement for laptop computers: Word or PDF (submit completed form to Academic Computing Services, Winchell Hall)

Academic Computing Services

SUNY Cortland

Winchell Hall

607.753.5793

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