TechInfo

No, but for the best quality you should use only the manufactures recommended media. Printers are calibrated to work within certain operational perimeters; third party media may not meet those requirements. Here are few paper variations to keep in mind; the weight of the paper, the size and the thickness. Please refer to you owner manual or manufacture’s web site for media specifications.

For more information, please contact:

Technology Help Center
SUNY Cortland
Winchell Hall
P: 607.753.2500
F: 607.753.5599
helpdesk@cortland.edu
Hours: M-Th, 8:00-6:00
F, 8:00-4:30
Summer Hours: M-F, 8:00-4:30

NO! The heat from the laser printer’s fuser activates the glue on the labels during the first pass. Running the sheet through a second or third time could cause the labels to come off the sheets and adhere to the cartridge or worse yet, the fuser. If the label adheres to the cartridge, the cartridge might be ruined. Replacing the cartridge may cost between $50-$150. If a label attaches itself to the fuser, then the fuser is ruined. Cost of the replacement fuser could run as high as $400. So trying to save a few pennies initially can result in an expensive repair later. Only run the label sheets once though the laser printer, then use a typewriter or hand write the labels after that.

For more information, please contact:

Technology Help Center
SUNY Cortland
Winchell Hall
P: 607.753.2500
F: 607.753.5599
helpdesk@cortland.edu
Hours: M-Th, 8:00-6:00
F, 8:00-4:30
Summer Hours: M-F, 8:00-4:30

Our records indicate that printers using third party cartridges often have leaking toner or ink which can damage the printer. We have also found that the contacts on the third party cartridges sometimes do not functioning correctly, rendering the print cartridge useless. So in trying to save a little money, often lead to expensive repairs. Use manufacture’s recommended cartridges.

For more information, please contact:

Technology Help Center
SUNY Cortland
Winchell Hall
P: 607.753.2500
F: 607.753.5599
helpdesk@cortland.edu
Hours: M-Th, 8:00-6:00
F, 8:00-4:30
Summer Hours: M-F, 8:00-4:30

What is a computer virus?

A computer virus is a computer program or computer code that can copy itself onto, and infect a computer without the permission or knowledge of the computer user. This code often attaches itself to various parts of the computer operating system with instructions to change the behavior of the computer. This intrusion is often a destructive one. A virus can delete files; turn off virus protection, crash the hard drive or produce a number of other harmful effects.

A dialogue box on my computer has popped up indicating that my computer may be infected with a virus; click ok to run a virus scan. What should I do?

Don’t click ok! Do not click on the close box either. Hackers can write code to infect your computer if you click on either. The best bet is to hit the following keys ctrl- alt and the delete. Click on task manager. Under the applications tab look for the dialogue box, click on it and end task. On the end program dialogue box, click end now. Immediately after closing that program run your antivirus and any antispyware protection programs.

What is a backdoor Trojan?

Backdoor Trojan is a malicious application that appears to do one thing, but actually does another. Backdoor Trojans open a portal (access point) or network opening from which a remote attacker has unauthorized access to your computer while connected to the internet.

For more information, please contact:

Technology Help Center
SUNY Cortland
Winchell Hall
P: 607.753.2500
F: 607.753.5599
helpdesk@cortland.edu
Hours: M-Th, 8:00-6:00
F, 8:00-4:30
Summer Hours: M-F, 8:00-4:30

The Dartfish program is currently available in the following locations

Studio West 125 - Click the link for open lab hours
Studio West 128 - Click the link for open lab hours
Park Center, Room 306 & 307, PC (Building hours are 7AM – 11PM)
PER Mobile Tablet, PC

Check the ‘Search for Software’ page at http://www.cortland.edu/acs/SoftwareSelect.asp for the most up to date information on where particular software is installed.

For more information, please contact:

Jeff Bauer
Phone: 753-5536
bauerj@cortland.edu

Daniel DePerno
Phone: 753-5507
depernod@cortland.edu
 

For students who receive a warning that their mailbox is at or near the size limit remember to check the following folders for messages:

Inbox

Sent

Drafts (this is the one that most people skip)

Deleted

Also, you can empty your Deleted Items quickly by right-clicking on it and selecting Empty Deleted Items.

Don’t forget that it is not the NUMBER of messages that you have in your mailbox that causes you to hit the 50mb limit, but the SIZE of the messages. In a lot of cases we’ve found that there are only one or two messages with massive attachments in a student mailbox that are causing the problem.

For more information, please contact:

Technology Help Center
SUNY Cortland
Winchell Hall
P: 607.753.2500
F: 607.753.5599
helpdesk@cortland.edu
Hours: M-Th, 8:00-6:00
F, 8:00-4:30
Summer Hours: M-F, 8:00-4:30

For students that are unable to log in to eLearning you can try clicking on the Receive your user name and a new password via e-mail link, entering your e-mail address and answering the security question. However, that only works if you have set up an e-mail address and security question within eLearning (under the My Settings link). If you have not done that, or are unable to correctly answer the security question you will need to contact the Technology Help Center (607-753-2500) to arrange for a password reset.

For more information, please contact: 

Technology Help Center
SUNY Cortland
Winchell Hall
P: 607.753.2500
F: 607.753.5599
helpdesk@cortland.edu
Hours: M-Th, 8:00-6:00
F, 8:00-4:30
Summer Hours: 8:00-4:30

Are you a faculty member tired of burning presentations to CD or saving them on a flash drive for use in a lab or classroom? Did you know that you can access your U: from any on-campus computer that you log in to? That’s right, simply move your presentation to your U: drive (it should automatically appear under your My Computer icon, or on your Dock in the case of MAC users). Now log in to a lab computer and check under the My Computer (Windows) or Dock (MAC) for your U: drive. You should see your presentation/document; simply double click to open the document and your are on your way.

For Windows users that do not see the U: drive automatically, try the following: Click Start, then click Run. In the text box that appears type in the following: \\shares\home$\username (the username in this case is the same username that you use to log on to your computer). Click the OK button and your U: drive should open.

For MAC users that don’t see the Network drive on their desktop or in the Dock try this: Click Go in the Finder, then click Connect to Server. In the text box that appears type in the following: smb://shares/home$/username (the username in this case is the same username that you use to log on to your computer). Click the Connect button and your U: should open.

For more information, please contact:

Technology Help Center
SUNY Cortland
Winchell Hall
P: 607.753.2500
F: 607.753.5599
helpdesk@cortland.edu
Hours: M-Th, 8:00-6:00
F, 8:00-4:30
Summer Hours: M-F, 8:00-4:30

SUNY Cortlnad Banner Web PIN:

1st time Users:

To enhance your experience with SUNY Cortland we offer you access to an on-line network to manage and review your admissions information, financial aid, and also the opportunity to pay your admissions and housing deposit.

Select the link below to gain your random generated login pin. Please remember you will need the letter mailed from the admission office or other official correspondence with your Cortland Identification Number (C#) to complete the process and gain your pin.

Generate Pin

Returning Users:

Login into bannerweb at http://bannerweb.cortland.edu . When you first logged in you established a PIN, use that PIN in combination with your C# to gain access. If you can not remember your PIN please select the forgot my PIN link.

If you continue to have issues please contact the technology help center at 607.753.2500. Or you may email them at helpdesk@cortland.edu .