TechInfo

Information Resource departments who are considering introducing new software to the campus, including enterprise or web-based applications, should follow the following procedures.

The Originating Department will discuss the application and planned roll-out with the Library Director and/or designated training staff to assure that training and appropriate documentation are developed.  The designated training staff will then develop a training program for the campus for faculty, staff and students as appropriate.  The design of the training program will be one most appropriate to its use across the campus. The software or application will be beta tested with either a test group within IR or a group carefully selected from the campus at large. The originating department will be involved throughout the entire training process.

The training staff will do some preliminary research and provide The Technology Help Center (THC) with the appropriate documentation and training to assist them in understanding the software and the kinds of questions the THC might get asked.

The training team, in consultation with the software or application originator(s) and the THC will develop a roll-out plan for recommendation to the Information Resources Directors Council.

Discussed and adopted by the Information Resources Director’s Council March 4, 2009

Discussed and revised by the XIRDC April 15, 2009.