TechInfo

Do you know what email address the college has on file for you?  Are you wondering why you aren’t getting important class emails from your professor?

 Check the email that you have on file with the campus by following the directions located here

Did you know that you can forward your internal mail from eLearning to any email address you wish?  Please follow this tutorial student login help.

PLEASE NOTE: You cannot reply to eLearning email from your primary account.  This is simply a notification; letting you know that there is mail waiting for you in your eLearning room.

If you have any questions you may contact eLearning help at eLearninghelp@cortland.edu

With the move to Exchange 2007 comes a completely new webmail interface with new and advanced functionality. This new OWA (Outlook Web Access) will look very familiar to users of Outlook 2007 in that the layout is almost identical and incorporates many of the same functions.  The full version of the new OWA (and all the new functionality) is only available for users of Internet Explorer 6.0 or higher.  Those who are using a Mac and/or Firefox, will have access to the OWA light.  The light version of the software is very similar to the current webmail.

This video tutorial -  http://www.microsoft.com/EXCHANGE/CODE/OWA/INDEX.HTML – demonstrates how to use many of the new functions in the OWA webmail (both the full and the light versions).  If you have any questions, or wish to schedule training, please contact Tera Doty-Blance  (753-4056).

As many of you know we have been working to move our email system to a new server version, Exchange 2007.  There are many new features, most notably:

WebReady Document Viewing: A new option in OWA allows Office documents (Word, Excel, PowerPoint, and PDF) to be accessed as e-mail attachments or through public folders to be displayed as HTML, even if Office isn’t installed on the client PC.

Exchange ActiveSync: Improved direct push e-mail ensures ActiveSync clients receive messages on server connect. Other mobile-friendly features include inline message fetch — the ability to download long attachments without reloading the entire message — and information rights management, which allows users with proper authority to view protected messages without being connected to a server.

Outlook Web Access: The latest OWA client is a near-perfect clone of the Outlook 2003 desktop interface. Features and views are nearly the same, and performance is excellent.

Smart scheduling: The addition of Scheduling Assistant and Calendar Attendant mean that Exchange tracks not only the schedules of all meeting invitees but also the availability of meeting rooms and can manage all of this on the server, so meetings can be fully scheduled without everyone’s Outlook client being connected.

Improved search: A rewritten search algorithm noticeably boosts the speed at which Outlook can find specific messages in large message stores.

Large Mailbox size: Quota limits will be increased to 500MB
We are planning on moving all Information Resources mailboxes by May 21, 2009 .  We expect very little interruption in your use of email. 

What to expect:

Outlook users:  Outlook should automatically detect and reconfigure itself, to the new server no action need be take on your part.
Webmail users: webmail will be moved to a new server, and until the entore campus moves to Exchange 2007, we will need to go to a different address, to access webmail go to, https://tyler.cortland.edu (make note of this, we will also be placing a link on the current webmail for Exchange 2007 users)
Mac Users:  Entourage will need to be reconfigured to send mail, the exchange server name is mitchel.cortland.edu , the owa server is tyler.cortland.edu
IMAP/POP Users:  The new IMAP and POP is ssl enabled, and the address to retrieve your mail is tyler.cortland.edu
Activesync/iPhone Users:  The active sync server address is tyler.cortland.edu
Blackberry users:  Your blackberry will reconfigure to the new server.

Here is a summary of the server addresses:

Mailbox server: mitchel.cortland.edu
Webmail/OWA server:tyler.cortland.edu
IMAP/POP3: tyler.cortland.edu
Active Sync: tyler.cortland.edu

Josh Peluso is going to start moving mailboxes, on Monday, May 18, 2009 .  If you would like your mailbox moved sooner, let him know .  If you would like Josh to wait to move your mailbox, let him know that as well, and he will try and accommodate it.

In an effort to make the SUNY Cortland email system function efficiently and effectively, the following size limits are set on attachments sent to specific mailing lists:

As an example of file sizes a typical pdf attachment would be between 120 and 350KB in size.

Rather than attaching files to emails, we recommend placing the file on your web site, and placing a link to the file.

All users are expected to maintain their Outlook Mailbox file size at below 250MB (256,000 KB).  Click here to download a pdf with instructions on how to determine the size your email box, how to empty your deleted items and sent items folders, and how to archive your email.

If you have any questions, please contact the Technology Help Center.

Technology Help Center
SUNY Cortland
Winchell Hall
P: 607.753.2500
F: 607.753.5599
E: helpdesk@cortland.edu
Hours: M-Th, 8:00-6:00
F, 8:00-4:30

Thank you for your many inquiries and suggestions related to the use of the Outlook Out Of Office Assistant reaching colleagues off campus. In the past Out Of Office messages did not get sent to off campus addresses, they were solely used for communication to Cortland email users. We have received many suggestions requesting that the Out Of Office messages, be sent to off campus email addresses as well. Starting Friday September 12, 2008 you’re Out Of Office messages will reach others outside of the Cortland email system. Please be aware when setting your Out Of Office message, that others outside the Cortland email system will begin receiving your notification.

We believe that AOL has started to accept our emails. There are still quite a few old emails queued up to be sent to AOL, and those should clear out over night.

Again, we apologize for the inconvenience this has caused.

In an effort to mitigate future spam and virus outbreaks, we have installed a device that evaluates our outbound emails.

In the unlikely event that the device catches an email that isn’t spam, it has been configured to send a response back to you if it blocks or quarantines an email message.
The message it sends back to the sender should include the subject line of the email that was sent out.

This should be a good way to determine if the message is genuinely from the device and not a phishing or virus email.

If you receive a message that you feel matches this description, please inform the technology helpdesk at x2500 (607-753-2500) and ask the technician to log a ticket with your details.

Over the weekend the campus experienced a massive spam outbreak. The majority of the messages have destinations of Yahoo and AOL. Due to this SPAM outbreak, both Yahoo and AOL have listed Cortland.edu as a spam sending entity (blacklisted). We have been working diligently to get these blocks removed, and have had success in getting the blacklisting removed from Yahoo and some other small sites. As of today at 1:00pm, we have yet to be successful in removing the blacklisting status for Cortland.edu with the AOL servers.

You should expect that any message you have sent to AOL between Saturday the 6th and today have yet to be delivered. Our mail system will hold the messages for 48 hours after their original sent time. In the next day or so, if the situation has not been resolved, you may start receiving Undeliverable messages back from our mail system.

Our suggestion for those who must send email to AOL accounts in the interim is to use a non-Cortland email account (yahoo, g-mail, hotmail, etc) to send that message.

As always, it is NEVER the policy of SUNY Cortland Information Resources to ever ask for your account credentials (username and password) over email. Please never respond to emails and provide your account information or any other personally identifiable information to anyone by email. These are typically email phishing scams designed to breach network security as well as steal your identity

We do apologize for the inconvenience.

Dear Campus Community,

You may have received an email recently with the subject line “Webmail Internet Support”.  The email sender requested a reply with your email password and other personal information.  DO NOT RESPOND TO THE EMAIL.

It is not the policy of Information Resources to ever ask for your password, especially through email.  The email sent out today was in fact, an email phishing scam.  If you did respond to the email, you must change your password immediately at https://colfax.cortland.edu/password.

If you need further assistance, please contact:

Technology Help Center
SUNY Cortland
Winchell Hall
Phone: 607.753.2500
Fax: 607.753.5599
Email: Helpdesk@cortland.edu
Hours: M-Th, 8:00-6:00 F, 8:00-4:30
Summer & vacations M-F, 8:00-4:30