TechInfo

Q: What do I need to do in order to get a voicemail box?
A: Voicemail is tied to you email account. First be sure you have an active Cortland email account, and then create an online work order at the following web address http://phonemoves

Q: The message waiting light on my phone is lit up, but I don’t have any voicemail messages.
A: The voicemail boxes sometimes get out of sync with the email server. They re-sync every night at 1am. If you wish to manually turn your light off, you can pick up the offending line and dial 1573.

To move or request a telephone or make changes to your voicemail queues, complete the form below:

Telecommunications Service Request (Phone adds/moves/changes)

Telecommunications Office

SUNY Cortland

213 Winchell

607.753.2310

Desk Telephones
Employees are required to reimburse the College for any personal long distance calls in accordance with the Cellular and Desk Telephone Procedures. Contact Telecommunications x2311 for call detail information.

Cellular Telephones
1. Cellular telephones belong to SUNY Cortland and are assigned to departments, even though they may be intended for the use of a designated employee. The appropriate Vice President must approve justification for the purchase or lease of a cellular telephone and for the payment of a contract for ongoing airtime charges.

2. A monthly usage bill will be provided to each employee assigned a cellular phone. The employee is responsible for reviewing the monthly usage bill and must reimburse SUNY Cortland for personal calls where appropriate. Reimbursement for personal calls must be made to Student Accounts/Bursar’s Office by cash or personal check made payable to SUNY Cortland. A six percent charge for administrative overhead is added to the cost of the phone call. Employees are responsible for making such payments.

3. In the event of a disaster or emergency affecting the College, cellular telephones in non-critical areas will be redistributed to predefined areas.

4. When an employee assigned a cellular telephone terminates employment, the cellular telephone must be immediately returned to the office to which it was originally assigned.

5. The Purchasing Department will not honor requisitions for cellular telephone equipment or charges to airtime suppliers unless a properly executed form is attached.

6. Any and all service required on cellular telephone functionalities and service problems should be taken up with the cellular telephone provider.

7. To ensure the best airtime rates, when existing airtime contracts expire for already-purchased SUNY Cortland cellular telephones, a form must be filled out through the Purchasing Department.

8. The purchase of cellular telephones and the contracts for airtime are coordinated through the Purchasing Office.

Revised: 10/2009

This policy describes the assignment, use and management of desk and cellular telephones by employees of the State University of New York College at Cortland. The College provides for the use of desk telephones by employees and cellular telephones for those individuals whose duties and responsibilities require immediate or remote communications capabilities.

Desk Phone Policy
It is the policy of SUNY Cortland that college telephones are to be used for business purposes only. Employees are expected to exercise reasonable discretion in using College desk phones for personal use. Excessive incoming or outgoing personal calls during the workday can interfere with employee productivity and be distracting to others. Employees should make personal calls during non-work times and ensure that friends and family members are aware of the College’s policy.

On occasion, it is understood that personal calls will be made or received during work hours. These should be kept to a minimum in terms of number of calls as well as duration of calls. Flexibility will be provided in circumstances demanding immediate attention so long as the employee discusses it with supervisory staff in advance.

Employees are required to reimburse the College for any personal long distance calls in accordance with the Cellular and Desk Telephone Procedures. Contact Telecommunications x2311 for call detail information.

College issued desk telephone bills are not private or secure. The College has the right to monitor telephone bills and usage to determine if misuse or abuse exists.

Desk telephones may not be used to defame, harass, intimidate or threaten any other person.

Cellular Phone Policy
Cellular telephones are the property of SUNY Cortland and are to be used for official SUNY Cortland business only. Personal use of an assigned cellular phone shall be occasional, for example, while away on business related trips, or for emergencies.

Individuals to whom cellular telephones are assigned are responsible for the security and maintenance of the phones and must promptly report any damage or theft to their appropriate supervisor or department head.

Utilizing a hand-held cellular phone while operating a motor vehicle is unlawful in New York State and is a violation of College policy.

Employees are required to reimburse the College for any personal long distance calls in accordance with the Cellular and Desk Telephone Procedures.

College issued cellular telephone bills are not private or secure. The College has the right to monitor telephone bills and usage to determine if misuse or abuse exists.

The purchase of cellular telephones and airtime must be in accordance with SUNY Cortland’s Cellular and Desk Telephone Procedures.

Cellular telephones may not be used to defame, harass, intimidate or threaten any other person.

Personal Cellular Phone Policy
While at work employees are expected to exercise the same discretion in using personal cellular phones as is expected for the use of College phones. Excessive personal calls during the work day, regardless of the phone used, can interfere with employee productivity and be distracting to others. Employees should make personal calls during non-work times and ensure that friends and family members are aware of the College’s policy.

On occasion, it is understood that personal calls will be made or received during work hours. In most cases, employees are accessible through the voice mail system, secretarial/administrative support, or the customer service center, so the need to use personal cell phones is limited to exceptional situations. Flexibility will be provided for these situations and in circumstances demanding immediate attention so long as the employee discusses it with supervisory staff in advance.

The College will not be liable for the loss, theft, or damage of personal cellular phones brought into the workplace.

Utilizing a hand-held cellular phone while operating a motor vehicle is unlawful in New York State and is a violation of College policy.
Policy Violations

Violation of these policies may lead to suspension or loss of service or privileges and may lead to more serious sanctions including disciplinary action.

Revised: 10/2009