TechInfo

We believe that AOL has started to accept our emails. There are still quite a few old emails queued up to be sent to AOL, and those should clear out over night.

Again, we apologize for the inconvenience this has caused.

In an effort to mitigate future spam and virus outbreaks, we have installed a device that evaluates our outbound emails.

In the unlikely event that the device catches an email that isn’t spam, it has been configured to send a response back to you if it blocks or quarantines an email message.
The message it sends back to the sender should include the subject line of the email that was sent out.

This should be a good way to determine if the message is genuinely from the device and not a phishing or virus email.

If you receive a message that you feel matches this description, please inform the technology helpdesk at x2500 (607-753-2500) and ask the technician to log a ticket with your details.

Over the weekend the campus experienced a massive spam outbreak. The majority of the messages have destinations of Yahoo and AOL. Due to this SPAM outbreak, both Yahoo and AOL have listed Cortland.edu as a spam sending entity (blacklisted). We have been working diligently to get these blocks removed, and have had success in getting the blacklisting removed from Yahoo and some other small sites. As of today at 1:00pm, we have yet to be successful in removing the blacklisting status for Cortland.edu with the AOL servers.

You should expect that any message you have sent to AOL between Saturday the 6th and today have yet to be delivered. Our mail system will hold the messages for 48 hours after their original sent time. In the next day or so, if the situation has not been resolved, you may start receiving Undeliverable messages back from our mail system.

Our suggestion for those who must send email to AOL accounts in the interim is to use a non-Cortland email account (yahoo, g-mail, hotmail, etc) to send that message.

As always, it is NEVER the policy of SUNY Cortland Information Resources to ever ask for your account credentials (username and password) over email. Please never respond to emails and provide your account information or any other personally identifiable information to anyone by email. These are typically email phishing scams designed to breach network security as well as steal your identity

We do apologize for the inconvenience.