TechInfo

At this time we do not have a 64bit VPN client for Windows Vista users.  Our current hardware does not have a compaitable client, and will not support 64bit at this time.  We expect to upgrade the hardware sometime this summer, at which time a 64bit client will be available.

• How do I find out if the software I need is installed on a machine in a computer lab?
• What is the lab schedule?
• How do I request a lab reservation?

If you want to know where a specific piece of software is installed in any of the computer labs, go to http://www.cortland.edu/acs/SoftwareSelect.asp and choose the software available from the drop down menu.For information on the available hardware and software as well as the schedule in a specific lab, go to http://www.cortland.edu/acs/lab_schedule.asp .To request a lab reservation, fill out the form at http://www.cortland.edu/acs/Assets/Text%20files/LabRequestForm.html or call the Technology Help Center at 753-2500.

Technology Help Center
SUNY Cortland
Winchell Hall
P: 607.753.2500
F: 607.753.5599
helpdesk@cortland.edu
Hours: M-Th, 8:00-6:00
F, 8:00-4:30
Summer Hours: M-F, 8:00-4:30

To request software for faculty/staff computers from Research Foundation Funding, please use the form below:

Request Form for Software – Research Foundation Grants: Word or PDF (please print on blue paper, and submit completed form to Research Foundation Office, 335 Miller)

Information Resources

SUNY Cortland

206 Miller

607-753-5942

607-753-5985 FAX

apir@cortland.edu

To order software for faculty/staff computers complete the form below:

Request Form for Software: Word or PDF (submit completed form to Academic Computing Services, Winchell Hall)

Information Resources

SUNY Cortland

206 Miller

607-753-5942

607-753-5985 FAX

apir@cortland.edu

The Dartfish program is currently available in the following locations

Studio West 125 - Click the link for open lab hours
Studio West 128 - Click the link for open lab hours
Park Center, Room 306 & 307, PC (Building hours are 7AM – 11PM)
PER Mobile Tablet, PC

Check the ‘Search for Software’ page at http://www.cortland.edu/acs/SoftwareSelect.asp for the most up to date information on where particular software is installed.

For more information, please contact:

Jeff Bauer
Phone: 753-5536
bauerj@cortland.edu

Daniel DePerno
Phone: 753-5507
depernod@cortland.edu
 

ACS and CMS would like to ensure that the software you expect to use for the Fall 2008 semester is available and working. In order to avoid last minute problems for your class, we strongly encourage you to take a moment and visit the following websites:

For Computer Labs go to: http://www.cortland.edu/acs/lab_schedule.asp
(Click on the lab you will be teaching in and review the “Current and Proposed Software” list.)

For Tech Classrooms go to http://www.cortland.edu/acs/classrooms.asp

In addition, software that is included with a textbook may not function as expected because of the way the software is maintained both in terms of licensing and security in the computer image. Please test it in the lab/tech classroom that you are assigned, or submit a software request form (http://www.cortland.edu/acs/forms.asp ) along with a copy of the software to ACS and we will test it for you.

If you find there is a software issue(s), please contact the Technology Help Center, x2500, and they will forward your message to the appropriate ACS staff member.
Over the summer, staff will be busy updating and upgrading many of the computer and tech classroom facilities. There are tentative plans to upgrade the following computer facilities: Bowers 119, Bowers 150 (Macintosh), PER Mobile Tablet lab, Library Late Night Reading Room, and Library 117 (Windows) lab. There are plans to update all Tech classrooms and Media carts with new computers as well.

Thank you very much and have a great rest of the semester!

The Academic Computing Services and Classroom Media Services staff
Information Resources

For more information, please contact: 

For students who receive a warning that their mailbox is at or near the size limit remember to check the following folders for messages:

Inbox

Sent

Drafts (this is the one that most people skip)

Deleted

Also, you can empty your Deleted Items quickly by right-clicking on it and selecting Empty Deleted Items.

Don’t forget that it is not the NUMBER of messages that you have in your mailbox that causes you to hit the 50mb limit, but the SIZE of the messages. In a lot of cases we’ve found that there are only one or two messages with massive attachments in a student mailbox that are causing the problem.

For more information, please contact:

Technology Help Center
SUNY Cortland
Winchell Hall
P: 607.753.2500
F: 607.753.5599
helpdesk@cortland.edu
Hours: M-Th, 8:00-6:00
F, 8:00-4:30
Summer Hours: M-F, 8:00-4:30

To ensure that the software you expect to use for the semester is available and working, we strongly encourage you to take a moment and visit the following website:

For Tech Classrooms/ Computer Carts go to http://www.cortland.edu/acs/classrooms.asp

In addition, software that is included with a textbook may not function as expected because of the way the software is maintained both in terms of licensing and security in the computer image. Please test it in the lab/tech classroom that you are assigned, or submit a software request form (http://www.cortland.edu/acs/forms.asp) along with a copy of the software to Academic Computing Services and they will test it for you.

If you find there is a software issue(s), please contact the Technology Help Center, x2500, and they will forward your message to the appropriate ACS staff member.

Information Resources supports a variety of computer software in classrooms, laboratories and campus offices. The following support policy identifies four levels of support available. This assures standards and consistency while accommodating individual needs and preferences.

Full Support:

Installation

Academic Computing Services:

• Will install on Faculty/Staff computers. (Software costs to Teaching Faculty will be absorbed by Academic Computing Services)
• Will install on computers that are available for use in public computer labs. (Refer to http://www.cortland.edu/acs/lab_schedule.asp for currently installed software)
• Will install on classroom computers, portable cart computers and loaner laptops that are available for projection use in the classrooms. (Refer to standard computer installation at http://www.cortland.edu/acs/classrooms.asp)

Training

Library:

• The Software Training and Support Specialist, using a variety of training solutions, will provide access to comprehensive training.

Technical Assistance

Functional/Operational/Troubleshooting:

Academic and Administrative Departments:

• Phone support provided by the Technology Help Center.
• Field support provided by PC Services/Macintosh Services.

Technology Classroom and PC Public Lab Computers:

• Phone and field support provided by PC Lab/Classroom Services.

Enterprise Wide Application Technical Assistance:

Academic and Administrative Departments:

• Phone support provided by the Technology Help Center.
• Field support provided by Academic Computing for OnBase.
• Field support provided by Administrative Computing for the following:
  • Communications (Email/Voicemail)
  • Banner Web
  • Domain Level Security
  • Network Infrastructure
• Technical support for eLearning(WebCT) provided by eLearning technologist (Academic Computing Services). Functional support provided by the Instructional Materials Designer and Software Training and Support Specialist at Memorial Library. For additional information on usage, refer to the policy at eLearning Policy.

Limited Support

This software is supported according to the following guidelines:

1. Departments may be asked to pay for limited support software.
2. All purchase requests require prior approval (Refer to “Ownership of Computer Hardware and Software” policy at
3. All software must be compatible with computer systems as noted in the Software Compatibility Issues section at the end of this document.

Limited support is provided by departments within Information Resources with the following services (as approved):

Installation

Academic Computing Services: Responsible for the installation of approved software on the following:

• Faculty/Staff computers
• Computers which are available for use in some public computer labs (Refer to http://www.cortland.edu/acs/lab_schedule.asp for currently installed software).
• Loaner laptops
• Classroom computers, portable cart computers and loaner laptops available for projection use in the classrooms. (Refer to standard computer installation at http://www.cortland.edu/acs/classrooms.asp)

Training

Library:

• The Software Training and Support Specialist will coordinate training solutions.

Technical Assistance

Functional/Operational/Troubleshooting:

Academic and Administrative Departments:

• Phone support provided by the Technology Help Center per staff expertise and availability.
• Field support provided by PC Services/Macintosh Services per staff expertise and availability.

Technology Classroom and PC Public Lab Computers:

• Phone and field support provided by PC Lab/Classroom Services per staff expertise and availability.

Vendor Supported

Software that is hosted and supported by the software vendor. Campus support is limited in most instances. Examples of vendor supported software are Wimba, TaskStream, Turnitin, and Ruckus.

Non-Standard

Information Resources encourages the campus to use supported software whenever possible. However, software that is not supported by Information Resources may be ordered and installed in compliance with the following guidelines:

• Non-standard software will be ordered only after consultation with a technologist in Information Resources (Refer to Software Compatibility Issues below).
• Departments are responsible for funding for this software.
• Support is limited to initial installation and upgrades. There will be no additional training or assistance from Information Resources.
• Academic Computing Services will order the software, which should be requested on a Software Request Form. PC Services is responsible for installing software on special purpose lab and office PC’s; Macintosh Services is responsible for installing software on Macintoshes; and PC Lab/Classroom Services is responsible for installing on teaching/open access lab and technology classroom PC’s.
• Academic Computing Services will make arrangements for installation, and will retain the installation media in the ACS office.
• When the order is placed, and when the software is installed, individuals will be told that they cannot expect to receive campus technical assistance with that software. It will not be automatically be available on technology classroom computers.
• The Academic Computing Services Secretary will enter a record of the software in the inventory database and send a copy of the completed form to the Associate Provost for Information Resources Secretary to initiate the department charge-back process.

Software Compatibility Issues

While Information Resources staff make every effort to fulfill software installation requests, occasionally a request cannot be approved based on the software’s incompatibility with college-wide systems, the unsupported privileges it requires, or its damaging effects to the computing or networking environment. Below are common issues that cause software to be considered incompatible and therefore ineligible for installation.

• Application is outdated or requires back-level version of another application
• Requires hardware copy protection or uses invasive copy detection methods
• Application is a beta version
• Requires write/delete privileges on servers or local operating systems
• Has a malicious effect on other installed computer software
• Is especially demanding of system resources
• Use violates existing law, such as copyrights
• Violates University policy

Note: Please refer to the Software Review Procedure for further information.

Information Resources Software Support Levels

Note: The above list includes the current available version and the two previous versions in most cases.

Operating Systems: Only Windows 2000 and above are supported in a “networked” environment and MAC OS 10.4 is supported. This also includes support for software bundled with these operating systems. Currently, Windows 98 is only supported in a “non-networked” environment.

Special Note:

• Fully Supported Software will be given priority level support.
• Data format conversion assistance will be provided, when possible, for those wishing to migrate to fully supported software applications. (Academic Computing Services, Administrative Computing Services)
• Any software that is not specifically referred to on the list above is considered non-standard software.

If you believe there is software that may be of value to the entire campus and could meet the criteria of either fully supported or limited support, go to the Software Review Procedure for information on how to have software submitted for evaluation. This process outlines the procedures by which software is submitted to IR for evaluation to determine appropriate level of support. Changes are made on an annual basis.

Information Resources

SUNY Cortland

206 Miller

607-753-5942

607-753-5985 FAX

apir@cortland.edu

Information Resources encourages the campus to use supported software whenever possible. However, software that is not supported by Information Resources may be ordered and installed in compliance with the following guidelines:

• Non-supported software will be ordered only after consultation with a technologist in Information (Refer to Software Compatibility Issues below).
• Departments are responsible for funding for this software.
• Support is limited to initial installation and upgrades. There will be no additional training or assistance from Information Resources.
• Academic Computing Services will order the software, which should be requested on a Software Request Form. PC Services is responsible for installing software for PC’s; Macintosh Services is responsible for installing software on Macintoshes, and Classroom Media Services is responsible for installing on classroom PC’s.
• Academic Computing Services will make arrangements for installation, and will retain the installation media in the ACS office.
• When the order is placed and when the software is installed, individuals will be told that they cannot expect to receive campus technical assistance with the software. It will not be automatically be available on technology classroom computers.
• The Academic Computing Services Secretary will enter a record of the software in the inventory database and send a copy of the completed form to the Associate Provost for Information Resources Secretary to initiate the department charge-back process.

Software Compatibility Issues

While Information Resources staff make every effort to fulfill software installation requests, occasionally a request cannot be approved based on the software’s incompatibility with our systems, the system support it required, or its damaging effects to the computing or networking environment. Below are common issues that cause software to be considered incompatible and therefore ineligible for installation.

• Application is outdated or requires back-level version of another application
• Requires hardware copy protection or uses invasive copy detection methods
• Application is a beta version
• Requires write/delete privileges on servers or local operating systems
• Has a malicious effect on other installed computer software
• Is especially demanding of system resources
• Use violates existing law, such as copyrights
• Violates University policy

Academic Computing

SUNY Cortland

Winchell Hall

607.753.5793